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‎03-02-2018 07:10 PM

HP Recommended
Product: HP Pavilion x360 m3 Convertible
Operating System: Microsoft Windows 10 (64-bit)

So, this has started happening recently. Whenever I try turning on my laptop a bright blue box appears with a black background. The box asks for me to type in the Administrators password? I have no idea what that is, or what I should do to make that stop appearing everytime I try to tun in my laptop. I ususally have to keep turning it off and on for it to start running like normal, but it has been taking a longer time turning or now without having the box appear.. What should I do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2018 11:52 AM

HP Recommended

@EsmeLo

 

Enter   75125966

 

If there is an ( i ) at the beginning of your code enter   57856725

 

REO

View solution in original post

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9 REPLIES 9

‎03-02-2018 08:02 PM

HP Recommended

@EsmeLo, welcome to the forum.

 

I have a supicion that you may have a virus.  I suggest running your antivirus program to see what it says.  You may have to do a full System Recovery using the Recovery media that you made when you bought the computer.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎03-02-2018 09:39 PM

HP Recommended

@EsmeLo

 

When asked for the password, just hit enter 3 times.

 

Post any code you receive.

 

REO

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‎03-03-2018 10:53 AM

HP Recommended
It gives me this number: 60274360
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‎03-03-2018 11:00 AM

HP Recommended

@EsmeLo

 

Enter   75152966

 

If there is an ( i ) at the beginning of your code enter   57829725

 

REO

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‎03-03-2018 11:06 AM

HP Recommended
Hello, it didn't work. But that's because I gave the wrog number. The number that appears is 60247360. Not 60274360. Sorry
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‎03-03-2018 11:52 AM

HP Recommended

@EsmeLo

 

Enter   75125966

 

If there is an ( i ) at the beginning of your code enter   57856725

 

REO

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‎03-04-2018 12:15 AM

HP Recommended
Thank you so so much!
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‎12-02-2018 05:16 PM

HP Recommended

X:Windows\system32

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‎12-02-2018 05:18 PM

HP Recommended

What should I do now?

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