03-02-2018 07:10 PM
So, this has started happening recently. Whenever I try turning on my laptop a bright blue box appears with a black background. The box asks for me to type in the Administrators password? I have no idea what that is, or what I should do to make that stop appearing everytime I try to tun in my laptop. I ususally have to keep turning it off and on for it to start running like normal, but it has been taking a longer time turning or now without having the box appear.. What should I do?
Solved! Go to Solution.
03-02-2018 08:02 PM
@EsmeLo, welcome to the forum.
I have a supicion that you may have a virus. I suggest running your antivirus program to see what it says. You may have to do a full System Recovery using the Recovery media that you made when you bought the computer.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB
HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink
HP Photosmart 7520 AIO
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I am not an HP employee.
03-02-2018 09:39 PM
When asked for the password, just hit enter 3 times.
Post any code you receive.
03-03-2018 11:52 AM
If there is an ( i ) at the beginning of your code enter 57856725