03-02-2018 07:10 PM
So, this has started happening recently. Whenever I try turning on my laptop a bright blue box appears with a black background. The box asks for me to type in the Administrators password? I have no idea what that is, or what I should do to make that stop appearing everytime I try to tun in my laptop. I ususally have to keep turning it off and on for it to start running like normal, but it has been taking a longer time turning or now without having the box appear.. What should I do?
Solved! Go to Solution.
03-02-2018 08:02 PM
@EsmeLo, welcome to the forum.
I have a supicion that you may have a virus. I suggest running your antivirus program to see what it says. You may have to do a full System Recovery using the Recovery media that you made when you bought the computer.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
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03-03-2018 11:52 AM
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