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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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‎10-05-2016 01:26 AM

HP Recommended
Product: G6 pavillion
How do I go to safe mode I've forgotten my admin password
His do I reset it
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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2016 02:14 AM

HP Recommended

Hi,

 

          You can go to Safe mode by tapping F8 when you turn ON the unit. You can reset the admin password from Safe Mode only if the operating system is Windows XP. If its any other operating system like Windows Vista, Windows 7, Windows 8 or 8.1 and Windows 10, then you have to reinstall the Operating system.

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
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, I am speaking for myself and not for HP and I am not an HP Employee.

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2 REPLIES 2

‎10-05-2016 02:14 AM

HP Recommended

Hi,

 

          You can go to Safe mode by tapping F8 when you turn ON the unit. You can reset the admin password from Safe Mode only if the operating system is Windows XP. If its any other operating system like Windows Vista, Windows 7, Windows 8 or 8.1 and Windows 10, then you have to reinstall the Operating system.

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
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1 person found this reply helpful
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‎10-05-2016 02:15 AM

HP Recommended

See the following sticky.

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/I-forgot-my-password-can-HP-help...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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