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‎11-18-2022 12:24 PM

HP Recommended
Product: HP Notebook - 14-dk0002dx

I am repeatedly received reminders to install the Advanced System Repair Pro software.  Each time I do so, the system freezes and while it shows all the findings from the scan, I am unable to purchase the software or proceed any further.

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1 REPLY 1

‎11-18-2022 02:01 PM

HP Recommended

Hello @Anne163 

Sorry to hear that you are having problems ... I would like to help you.

(1) Please uninstall <Advanced System Repair>

 

Let me check your basic system configuration.

 

(2) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(3) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(4) Please report your results

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