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HP Recommended

After my laptop had a Virus, it suddenly shut down and after booting it up the logo appeared and then it flickered and the logo appeared again, this happens again and again in a loop.

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HP Recommended

The drive will need to be removed, attached to a working PC, and WIPED -- using a Secure Erase function.  Why? Because only WIPING it will remove all traces of a virus.

 

After that, you will need to use the HP CLoud Recovery tool to reinstall Windows on it:

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.


The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.


You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:


https://www.youtube.com/watch?v=xmtXOU40vxk

 

 



I am a volunteer and I do not work for, nor represent, HP
Learn how to use the HP Cloud Recovery Tool in Windows 11. If you need to recover your HP notebook, the HP Cloud Recovery Tool allows you to download recovery software to a USB drive. YouTube Chapters: 00:00 Introduction 00:30 Prepare for the recovery 01:19 Download and install the HP Cloud ...
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