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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎05-02-2018 12:03 PM

HP Recommended
Product: HP ENVY 17-j184na
Operating System: Microsoft Windows 10 (64-bit)
I had a 6-character password to enter the computer.
I launched the bios upgrade(from Windows 10). Everything seemed went well.
But from that moment I can not enter to the computer -"Invalid Password"
After 3 times screen is disabled  and number "i 75988992 ".
After changing the firmware, the computer for me is not available !!!
I try without success restore the old bios version through Win-B.
 
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Why was the password changed by changing the bios version  !?!?!
New encryption?
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Please help - what can I do now in this situation?
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-02-2018 12:06 PM

HP Recommended

@Roman7

 

Reboot and enter  42517733

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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3 REPLIES 3

‎05-02-2018 12:06 PM

HP Recommended

@Roman7

 

Reboot and enter  42517733

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎05-02-2018 12:39 PM

HP Recommended

One day lost. and it was enough to register and ask!
And it was so easy - just register and ask!
Thank you 🙂

Was this reply helpful? Yes No

‎05-02-2018 12:40 PM

HP Recommended

You're more than welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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