After the pc has been updated, I have been locked out by bitlocker

[H_Ankersen]

After i have updated my pc, I have been locked out by BitLocker. I dont have the recoverykey. What can i do to handle this problem?

[The_Fossette · Accepted solution]

@H_Ankersen,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are unable to login to the computer and it is asking for the Bitlocker recovery key.

Don’t worry, I assure you I will try my best to get this sorted.

If you don't know your BitLocker key but you have your BitLocker recovery key, you can use that recovery key to unlock your drive. The BitLocker recovery key is a 32-digit number stored in your computer. Here’s how to find your recovery key.

• Places to look for your BitLocker recovery key
  • On a printout you saved: Look in places you keep important papers.
  • On a USB flash drive: Plug the USB flash drive in to your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.
  • In your Microsoft account: Sign in on another computer or phone to see Bitlocker recovery keys. 

If you have not saved the recovery key then, we need to perform a reset on the computer.

Follow the steps in the below article to perform a reset.

https://support.hp.com/in-en/document/c00006110

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!