Alert for HP 5310 Printer No Longer Installed

[JBG3]

Hello!

My laptop was wirelessly connected to an HP 5310 Printer for several years.  I had to replace the HP 5310 because it failed mechanically.  Even though I uninstalled the HP 5310 software and installed a new HP printer, I keep getting the following message whenenever the laptop boots up:

"RunDLL

There was a problem starting C:\Program Files\HP\HP Photosmart 5510 series\bin\HPStatusBL.dll

The specified module could not be found."

How do I get rid of this message?  Or is it a symptom of a separate problem?

(FYI:  The laptop originally ran Win 7, which I upgraded to Win 10,  The printer I use now is an HP Envy 5640.  The 5640 is wirelessly connected to the laptop, like the old 5310, and I don't have any problems with it.

Thanks for your help!

[The_Fossette · Accepted solution]

@JBG3,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

It looks like the old printer is not uninstalled completely from your computer. I recommend you follow the below steps to resolve this issue.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[JBG3]

Wow, thanks!  I really appreciate your help!  I'll follow the instructions and let you know how things turn out.  I can pretty much assure you right now that with troubleshooting instructions as comprehensive as these, if they don't work it'll be because I didn't follow them right!

Best regards,

JBG3

[The_Fossette]

@JBG3,

Thank you for keeping me posted.

Please follow the suggested steps and check whether the issue is resolved.

Please post your results, as I will be looking forward to hearing from you.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[JBG3]

(I hope I'm doing this right.  First reply.)  Many thanks and kudos to The_Fossette!  Not only did the troubleshooting steps work, they were clear enough for ME to follow.  This was the first time I had posed a question to the Forum.  I thought that a solution was beyond hope because it was really a matter of the laptop being so old.  So I was pleasantly surprised (and I greatly appreciated) a quick and comprehensive response by an actual HP Employee that actually solved the problem.

Thanks again!

Best regards,

JBG3

[The_Fossette]

@JBG3,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!