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Spas76
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Message 1 of 2
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Ap0000tu stuck at startup menu

HP Recommended
X360 convertible ap0000tu

My x360 won't boot. I did remove ssd due to buying it withcracked screen thinking digitizer no good but I presses each and it does display however only to be frozen. I tried f2 f11 f9 etc but it goes black with a 1 line such as f11 recovery... and that's it. If I boot whilst pressing each it goes to startup menu with line at bottom of paragraph saying go to techcenter/startup. No matter what j press it's frozen here

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WAWood
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Message 2 of 2
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HP Recommended

@Spas76 

You said this had a cracked screen -- so is this a used device you bought from someone else?  IF so, do you know for a fact if it worked other than the cracked screen?

 

Asking because a common way for it to get a cracked screen is for it to be dropped -- and that pretty much trashes the laptop.



I am a volunteer and I do not work for, nor represent, HP
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