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jfish73
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Asking for Administrator Password or Startup Password

HP Stream 14-ax020wm
Microsoft Windows 10 (32-bit)

My HP Stream is asking for Administrator Password or Power On Password.  My disable code is 517522351.  Please help.

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Asking for Administrator Password or Startup Password

@jfish73

 

Recheck your code???

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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jfish73
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Asking for Administrator Password or Startup Password

says [i 517522351]

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@jfish73

 

It should be only 8 numbers???

 

You have posted 9.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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jfish73
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I'm sorry, I was looking at the last parentheses thinking it was a 1

 

Code is 51752235

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@jfish73

 

No problem.

 

Enter   66543670

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
jfish73
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Thank you very much that worked.  No it's saying boot device not found but that I suppose is an entirely different issue.  Looks like I may have to do a factory reset.  Thanks again for your help. 

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@jfish73

 

Sounds like the HDD crashed and set the master password.

 

Run the HDD test and/or try recovery.

 

If you need help start a new post here.

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/bd-p/OS

 

Good luck.

 

REO

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Skys-babygirl-1
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Mine is doing the same only it throws the code 77061349

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Skys-babygirl-1 Welcome to the HP Community 🙂

You would have to Contact HP for a hardware service as the motherboard may require a Bios Flash.
 

Any other way of unlocking the BIOS is not authorized by HP.

 

I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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