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HP Recommended
HP Pavilion Desktop - 570-p013wb
Microsoft Windows 10 (32-bit)

Went to start up my Computer after about 2 weeks of not using it. Said it needed to restart. I clicked ok, then said it was Preparing Automatic Repair. Said it couldn't fix the problem. I've tried almost every option to fix it nothing is working. Only thing I haven't tried was factory reset.

 
 
1 REPLY 1
HP Recommended

Hello @Motley81 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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