Automatic repair loop

[Jamie_tso]

Hello there,

I have recently bought this hp envy around 3 days ago. Around 2 days ago in the morning, I have opened my laptop to what appears as a automatic repair loop. I have tried so many solutions from various sources for countless hours, nothing has been able to resolve the issue. Here is what I've tried:

1) Resetting: will not let me reset, keeps saying that it cannot reset right now

2) System repair & settings: tried to boot into safe mode, however whenever I click the restart button it just restarts back into the repairing automatic repair screen... Won't show the options. System repair also did not work.

3) Uninstal features: always tells me to reset the laptop.

4) Command prompts: I've tried almost every cmd prompt solution I could find, none works.

5) Bootable USB: I've installed the installation media, however the option to select this did not show. I've already made boot USB as a priority, however this still did not show up.

Any sort of help will be much appreciated. Thanks.

[ub6424]

Hello @Jamie_tso 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

[Jamie_tso]

Hi there,

Thank you so much for reaching out. I have ran all (if not most) of the tests, all of which passed which I assume is quite unusual to why the loop is happening? 

Thanks

[ub6424]

Hello @Jamie_tso 

Perform tests again:

Focus on <drive>: Run Short and Long DST (drive self test) !

Kind regards

[Jamie_tso]

Hi @ub6424

  as shown in the photos, both is shown as pass. Hope this was what you wanted. 

Cheers

[ub6424]

Hello @Jamie_tso 

(1) Please reinstall your operating system !

--->>> You need to prepare bootable <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

--->>> https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All software and drivers are included )

(2) Please report your results

[ub6424]

Hello @Jamie_tso please report your results

[Jamie_tso]

Hello @ub6424

Sorry for the late response, been busy and didn't have a USB w 32gb+ on me. However I have done the set up for the bootable usb and have inserted it to my laptop. With the recovery manager up and running on the laptop, a problem occurred after the recovery preparation finished.

 after clicking continue it keeps taking me back to the start where it asks me if I want to factory reset or file backup? I have not connected anything else other than the USB and a charger.

Cheers

EDIT: after restarting the laptop and entering system recovery the laptop started software installation. I will update if anything goes wrong or if the installation completes

[Jamie_tso]

Okay good news my laptop is working now! Thank you so much for the help!

[ub6424]

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@Jamie_tso wrote:

Okay good news my laptop is working now! Thank you so much for the help!

---

You're welcome !

Good luck