Automatic repair

[Shauna8780]

My laptop - HP 15-da0053wm, will not boot up. When you turn it on the only screen is “preparing for automatic repair” it will not go any further than this screen. I don’t have any F2 or F10 button to attempt a reset. 

[Paul_Tikkanen]

Hi:

You would normally use the F11 key to do a factory reset after first tapping the ESC key at the beginning of the HP welcome screen to get the menu of options.

[Shauna8780]

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@Paul_Tikkanen wrote:

Hi:

You would normally use the F11 key to do a factory reset after first tapping the ESC key at the beginning of the HP welcome screen to get the menu of options.

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It doesn’t go to the welcome screen. You power off and back on and it’s right back to the auto repair screen 

[Paul_Tikkanen]

If that is the case, if you can return the notebook to where you purchased it, I would do so, and get a refund or exchange.

If not, contact HP technical support, and submit a support case under the warranty.

In the USA/Canada, call HP at:  1 (866) 724-8600

I would normally suggest you remove the battery in the situation you're in, and do a hard reset of the PC, but that model has an internal battery, and only an authorized service center is supposed to get to where the battery is located.

[Paul_Tikkanen]

I found this link for how to hard reset the notebook when it has a non-removable battery...

https://support.hp.com/us-en/document/c01684768/

[Shauna8780]

I’ve let the battery go dead, charged it, turned it back on- same screen. Held the power button to reset the computer, same screen. Every time it turns on it’s a black screen with the HP symbol in the center and says “preparing automatic repair”