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SELVIN7
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BIOS File name: "sp52598.exe" NOT RUNNING FOR ME - HP Notebook System BIOS Update (AMD Processors)

HP Recommended
Compaq Presario CQ62
Microsoft Windows 7 (64-bit)

I downloaded this file (sp52598.exe) from the HP website to update/fix the BIOS on my laptop Compaq Presario CQ62. I downloaded this file to a working computer to be able to do a Recovery USB flash drive by following the guide on the HP website. https://support.hp.com/sg-en/document/c02693833

Once I downloaded the file (sp52598.exe) which I got from the HP website, https://support.hp.com/sg-en/drivers/selfservice/compaq-presario-cq62-400-notebook-pc-series/4346201...
I proceeded to run it but as soon as I double click on it to run it, I got a pop up saying:

"THIS APP HAS BEEN BLOCKED FOR YOUR PROTECTION"
"An administrator has blocked you from running this app" "for more information contact the administrator"
"((PUBLISHER UNKNOWN))"

I am the administrator, it's my computer. So I could not create the Recovery USB flash drive to be able to fix my broken HP laptop.
I downloaded the (sp52598.exe) file to my working computer which has Windows 10 running. So I don't understand why I got that pup up blocking me to run the app to create the Recovery USB.

 

Any idea?

thanks

1 REPLY 1
WAWood
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HP Recommended

@SELVIN7 

This is an indirect method for creating a BIOS update boot USB stick -- which comes in useful if you can not boot your PC into Windows and you need to do a BIOS update.

Macrium Reflect (MR) is a free tool that can be used to image and restore PCs, but it also has an option to create Rescue Media (is disk or USB form) that can then be used to Repair your PC.

It is available from here: http://www.macrium.com/reflectfree.aspx

What I recommend is the following:
1) Download and install Macrium Reflect (MR)
2) Use the option to create a boot USB stick
3) Open File Explorer to point to the USB stick
4) Create a folder on the USB stick named Apps
5) Download the HP BIOS Update file (this is a self-extracting archive file)
6) Copy the HP BIOS Update file to the Apps folder on the USB stick

NOW, you have a bootable USB stick that also contains the HP BIOS update file

Boot your original PC from the USB stick. It will take a few minutes, so you have to be patient. Could be 3 MINUTES or longer -- it's slow.

The USB stick is designed to repair Windows problems, but you don't want to do that. So, when you get to the app, down at the bottom-left of the screen are three icons. The right-most is a file manager -- click that to open it. Then, find the HP BIOS Update file and double-click that. That will start the BIOS update process.

When it is done, remove the USB stick and reboot your original PC.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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