BIOS Password Reset

[CMSCMS]

Hi folks,

We're a school, and have inherited this HP Pro X2 (612 G1) with a student that joined. The laptop was provided for the student at their previous school, but we have now been given ownership. We've had the laptop 2-3 years, and now discovered that a BIOS password has been set.

Is there any way to remove/reset this password so we can access the BIOS to configure boot choice etc. for imaging?

Thanks

[CF4]

Hi

Try 3 guesses and post any error message please.

[CMSCMS]

It says "Authentication Failed. System Locked. Press the power button to restart the system."

[CF4]

Hi

http://h10032.www1.hp.com/ctg/Manual/c04665204

Page 79 may show you the next step.

[CMSCMS]

Unfortunately that won't help. It mentions on the page that resetting to defaults won't affect passwords.

[CF4]

Hi

In that case I am sorry and await a moderator or expert to jump in and help.

[Paul_Tikkanen · Accepted solution]

Hi, @CMSCMS

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Chat >> https://support.hp.com/us-en/contact-hp

When talking to the HP rep ask them to escalate your service request.

NOTE:

Do not attempt to remove the RTC (CMOS) battery. 

It won't remove the password, but it will reset the clock - as smc files are time coded, a large disparity between the system clock and the time encoded in the smc will cause the password clearing program to fail.