10-30-2019 07:56 AM
Good evening, I have a Notebook Pavilion 15 which does not charge the BIOS when switched on. I can hear the fan working, but I only see a black screen, and nothing happens.
Here is what I tried:
1) I tried several times to restore the BIOS using the KEY PRESS Combination after performing each time a Hard Reset. Every time, after switching on the pc keeping Win + B pressed (Win + V), the Caps Lock led keeps blinking 5.3 times, and the recovery procedure does not start.
2) I tried to restore the BIOS with the BIOS Recovery Flash Drive,after performing each time a hard reset, keeping presses the ON button for 15 seconds with and without plugged AC power and battery into the notebook.
When I switch on the pc, keeping pressed the Win + B (Win+V) keys with the Recovery Flash drive plugged, nothing happens, apart from the fan moving and the Caps Lock Led blinking 5.3 times. Every time, I kept the Win+B (Win + V) keys pressed at least for 60 seconds, after turning the notebook on, waiting for the recovery procedure to start.
May someone help me? Pleasee
I wil be very gratefull
11-03-2019 03:06 AM
Welcome to the HP Support Community.
Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your computer.
Have a great day!
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