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My Envy x360 13‑y013cl cannot recover the BIOS. The HP BIOS Update tool only extracts 82B7 (AMD), but my motherboard is Intel. The Intel capsule 81C3.bin / 81C3.sig is missing from all current SoftPaqs. I am looking for the correct Intel BIOS capsule for board ID 81C3 so I can perform USB recovery.

 

 

Board: DAY0DPMBAF0 REV F

CT: BGDBR3CLK47ISJ

 

1 REPLY 1
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Hi @cbenni ,

 

Thank you for your response,

 

We have escalated this issue internally and are awaiting an update. We will have the relevant team connect with you and help you with an update at the earliest.

Nal_NR-
HP Community Moderator



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