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‎01-25-2021 04:13 PM

HP Recommended
Product: 15-BA113CL
Operating System: Microsoft Windows 10 (64-bit)

Hi All,

 

Currently am running into an issue on a buddy's laptop.

 

We are attempting to install a SSD into the computer and do a fresh install of Windows 10. However, while attempting to boot from the USB, I changed the BIOS into Legacy Mode with Secure Boot turned off. When I press F10 to save and exit, I know that normally after exiting the BIOS with saving changes HP laptops pop up with a save changes code, which is something that I have not seen on this computer.

 

I have already swapped the RAM, CMOS Battery, Unplugged the Battery and tried a new SSD.

 

Any help would be appreciated!

1 REPLY 1

‎01-28-2021 11:22 AM

HP Recommended

@diefncy

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue.
I appreciate your efforts to try and resolve the issue, the HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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