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Locked

‎06-08-2019 10:46 AM

HP Recommended
Product: hp notebook 240/246 g5
Operating System: Microsoft Windows 10 (32-bit)

I need help recovering/reseting a BIOS/startup password that has been forgotten.

I already tried to take out the battery on the motherboard and waiting for half a hour.

It did not work as upon boot up, it will show the password prompt again.

When I enter the password three times incorrectly, it will show me the following:

 

System Disabled

[i 69690517]

 

How do I disable this password prompt the gain access to the laptop.

 

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-08-2019 10:54 AM

HP Recommended

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.

View solution in original post

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1 REPLY 1

‎06-08-2019 10:54 AM

HP Recommended

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.