cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 0 0 0
Message 1 of 2
167
Flag Post
HP Recommended

Solved!

BIOS/Startup password reset

hp notebook 240/246 g5
Microsoft Windows 10 (32-bit)

I need help recovering/reseting a BIOS/startup password that has been forgotten.

I already tried to take out the battery on the motherboard and waiting for half a hour.

It did not work as upon boot up, it will show the password prompt again.

When I enter the password three times incorrectly, it will show me the following:

 

System Disabled

[i 69690517]

 

How do I disable this password prompt the gain access to the laptop.

 

Thanks,

1 REPLY 1
Highlighted
Retired
Retired
2,526 2,501 105 382
Message 2 of 2
160
Flag Post
HP Recommended

Solved!

BIOS/Startup password reset

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation