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BIOS/Startup password reset

hp notebook 240/246 g5
Microsoft Windows 10 (32-bit)

I need help recovering/reseting a BIOS/startup password that has been forgotten.

I already tried to take out the battery on the motherboard and waiting for half a hour.

It did not work as upon boot up, it will show the password prompt again.

When I enter the password three times incorrectly, it will show me the following:


System Disabled

[i 69690517]


How do I disable this password prompt the gain access to the laptop.



Retired rick-s
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HP Recommended


BIOS/Startup password reset

According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 



I work on behalf of HP.
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