• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-15-2018 10:40 AM

HP Recommended
Product: Probook 6570b
Operating System: Microsoft Windows 7 (32-bit)

Hi,

My BIOS is asking admin password. I didn't remember the password. my bios is not working and i need to change some settings in BIOS.  Help me please

 

4 REPLIES 4

‎12-15-2018 11:33 AM

HP Recommended

Welcome to the HP Support Community @R-Rehman

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

Was this reply helpful? Yes No

‎12-15-2018 11:53 AM

HP Recommended

Thanks for your reply.. unfortunately i didn't find any HPcenter in my country "Pakistan". how i can contact HP Support?

Was this reply helpful? Yes No

‎12-18-2018 11:49 AM

HP Recommended

No one here to reply??

Was this reply helpful? Yes No

‎12-18-2018 01:07 PM

HP Recommended

@R-Rehman

 

Sorry but there is nothing else we can do.

 

You do have the option to replace the BIOS chip.

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=Probook+6570b+password&_sacat=0&_sop=15

 

REO

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.