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gary456
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Solved!

BIOS Update is Frozen

HP Recommended
Pavilion 14-al062nr
Microsoft Windows 10 (64-bit)

Hello,  After having black screen troubles and many reboots to the black screen, a BIOS update began and froze at 77%, for 2 days now.  I read the forums tried the "Press and Pray" solution (40 second Power push), but it will not proceed or turn it off. 

Is there anything recommended other than letting the battery run out?  It is on A/C for now. 

[I suppose a recovery flash drive will be my next step, but I will try "Win+B+Power" first.]

Thanks in advance.

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gary456
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Problem solved.  I accidentally left the power cord out, so it eventually ran out of battery, but all is well, because it booted fine from the recovery BIOS flash drive that I created on a working HP laptop computer. There were drivers and videos for how to do this on HP support.  

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KrazyToad
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@gary456

 


Welcome to HP Support Community


I would like to help

 

It is recommended to try the BIOS recovery Win + B first and if needed create a BIOS Recovery Drive

 

Link: https://support.hp.com/us-en/product/hp-stream-11-d000-notebook-pc/7372144/document/c02693833


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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gary456
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Problem solved.  I accidentally left the power cord out, so it eventually ran out of battery, but all is well, because it booted fine from the recovery BIOS flash drive that I created on a working HP laptop computer. There were drivers and videos for how to do this on HP support.  

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gary456
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Thanks.  But the screen was frozen. No keystrokes were working.

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