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- HP Community
- Notebooks
- Notebook Boot and Lockup
- BIOS boot order locked, need BIOS Admin password

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06-24-2017 05:07 PM
I have looked online for solutions. I tried removing the CMOS battery overnight. I tried a LONG list of master passwords. I have tried key combos that supposedly grant access to the BIOS settings. None of these things jave worked. I found what appears to be a great program for resetting the BIOS settings but I need control over the boot order to use it, so I can boot the computer from a disc or drive with the program loaded.
So, my biggest issue is How do I change the boot order if I don't know the BIOS Admin's password??? How can I reset the BIOS Admin's password??? If anybody can help, please, please, please help me out, this problem is frustrating....
06-24-2017 05:11 PM - edited 06-24-2017 05:14 PM
Hi:
You will have to contact HP technical support and ask them if they will send you a customized SMC.bin file that you can use at bootup to remove the BIOS P/W.
The HP business PC support # for the USA/Canada is: 1-800-334-5144
06-24-2017 05:40 PM
Contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
http://welcome.hp.com/country/w1/en/contact_us.html
When talking to the HP rep ask them to escalate your service request.
Or download these files.
https://www.dropbox.com/sh/zu4kdgxm052l87d/AAAMi-kfX4AVH8oTCbsOM4X9a?dl=0
Insert clean USB flash drive.
Then run USB Image tool.
Choose the flash drive then click on RESTORE.
After restore remove flash drive.
Insert flash drive into locked laptop and boot. ”If HDD is installed remove before booting.”
At C:\OUTPUT type CD.. “Then hit enter”
Type HPBR “Then hit enter”
First thing is to save your settings.
Select #3 re-program.
Press “S” to save system information.
Type HPBR and hit enter.
Select “FIRST RUN”
Then select model.
After reboot repeat same as above but this time SELECT “SECOND RUN”
REO
I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.
06-24-2017 07:32 PM
06-25-2017 08:43 AM