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Ru8
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HP Recommended

BIOS does not recognize the disk protected by itself and does not allow password entry

Elitebook 820 g2
Microsoft Windows 7 (64-bit)

I have exactly same problem as described here: https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/can-t-enter-password-hard-drive-locked-aft...

Difference is only:

computer is Elitebook 820 g2

SSD is Transcend TS512GMTS430S

Seems that HP BIOS marks in some way this disk as password protected by the HP. Also seems that this "marking" was lost and now the BIOS not want to input password.
The disk is identified as password protected on all computers that I try (Lenovo, Fujitsu) and they ask for password, but seems HP BIOS was hashed password, and no way to enter password on other computer.
HP Elitebook 8470p, 2570p, 2560p reacts in same way as elitebook 820 g2.
This seems as bug in elitebooks bios.
Is any utilty exsist that can remove this password protection?
The password is same as the bios password, i.e. the password is known! But there is no way for me to enter the password, because there is a bug in the bios and BIOS just does not display a password field.
Is there a way to solve the problem?
On a new computer model?
BIOS Update?

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Retired Jacky-D
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Message 2 of 2
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HP Recommended

BIOS does not recognize the disk protected by itself and does not allow password entry

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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