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‎09-12-2026 01:02 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D118AV)
Operating System: Microsoft Windows 10 (64-bit)

Product number: 50V75UA#ABA
The device was working normally. During routine maintenance, I disconnected the internal battery (without opening or modifying any other component). When I reconnected it, the laptop displayed the message "CMOS checksum is invalid, CMOS Reset (502)." After restarting and pressing Enter as instructed on screen, the system restored the CMOS to default settings, but from that point on the device began asking for a BIOS/Supervisor password that I never set and have no knowledge of.
I didn't want to try these "unlockers" cause I believe that I should get a real solution to this problem, but when trying to contact support, they send me to virtual assistant and virtual assistant sends me to """support""
I need help

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