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‎11-20-2019 03:46 AM - last edited on ‎11-20-2019 08:23 AM by Retired

HP Recommended
Product: HP EliteBook 8470p
Operating System: Microsoft Windows 10 (64-bit)

Hello. Faced a problem on an HP EliteBook 8740p laptop / It has a bios password that I can’t remove. That just did not try. I was told that there is an opportunity through the technical support service to get the smc.bin file which, through a USB flash, will remove the password from the BIOS. Those who support my country cannot help me. Hope for you. Waiting for an answer)

[edit]

6 REPLIES 6

‎11-20-2019 04:08 AM

HP Recommended

HP's official position on passwords, specifically BIOS passwords:

 

Power On / BIOS Password

    • HP does not capture or retain any BIOS password data, so hp cannot recover your local BIOS Password
    • HP can remove the Password via a service of the Notebook
    • You can contact HP Support to set this up. Options vary depending on location and warranty status (Service fee may apply)

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-20-2019 04:13 AM

HP Recommended

No one has touched the BIOS password since the moment of purchase in the store. They cannot help me in my region. Why default BIOS passwords on which there are not even engineering passwords. Why should I spend my money now if I'm not involved in setting a password?

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‎11-20-2019 04:19 AM

HP Recommended

I will ask a moderator to find a team in HP that can assist you. No one here in the forum can assist you with this.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-20-2019 04:52 AM

HP Recommended

I will be very grateful to you!

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‎11-20-2019 05:03 AM

HP Recommended

Did this BIOS password issue happen to arise when a BIOS update was performed?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-20-2019 08:24 AM

HP Recommended

@xRobbaN

 

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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