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Locked

‎12-08-2020 02:35 AM

HP Recommended
Product: Probook 650G1
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I fight wth the following problem.

I bought a used Probook 650G1. When I tried to reinstall Windows, it can not boot from USB. I think it was disabled, but I can not check, because BIOS request PW to enter but I can't get it from the seller. What I tried before:

1) Disconnect BIOS battery (mian battery and power cord also disconnected)

 

2) Running HP BCU biosconfigutility.exe /newsetuppassword:"12345"

I got error message:

<BIOSCONFIG Version="" Computername="COMPUTERNAME" Date="2020/12/08" Time="11:13:22" UTC="1">

<ERROR msg="Unable to process command. Password is set, but no password file is provided" />
<ERROR msg="BCU return value" real="10" translated="10" />

 

3)Use HP Bios Reset Utlty. USB drive created, but still not boot from it.

 

Any other idea?

 

Thanks for your help.

1 person had the same question
1 REPLY 1

‎12-08-2020 08:04 AM

HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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