Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
1 0 0 0
Message 1 of 2
Flag Post

BIOS password reset

HP Recommended
Probook 650G1
Microsoft Windows 10 (64-bit)


I fight wth the following problem.

I bought a used Probook 650G1. When I tried to reinstall Windows, it can not boot from USB. I think it was disabled, but I can not check, because BIOS request PW to enter but I can't get it from the seller. What I tried before:

1) Disconnect BIOS battery (mian battery and power cord also disconnected)


2) Running HP BCU biosconfigutility.exe /newsetuppassword:"12345"

I got error message:

<BIOSCONFIG Version="" Computername="COMPUTERNAME" Date="2020/12/08" Time="11:13:22" UTC="1">

<ERROR msg="Unable to process command. Password is set, but no password file is provided" />
<ERROR msg="BCU return value" real="10" translated="10" />


3)Use HP Bios Reset Utlty. USB drive created, but still not boot from it.


Any other idea?


Thanks for your help.

2,896 2,889 88 179
Message 2 of 2
Flag Post
HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  


According to the Community's Rules of Participation:  


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  


Kind regards,  



I work on behalf of HP.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation