BIOS password

[maverick1958]

Hi All,

I just got a second hand HP EliteBook 2170p. It is still a very good condition, but, unfortunately, the BIOS Administration setting is protected by password, and the  previous owner already forgot the password he used. Please kindly advice.

Regards,

Vlad

[REO51ST · Accepted solution]

Welcome to the HP Support Community  @maverick1958

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

When talking to the HP rep ask them to escalate your service request.

Just to note:

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

REO

[maverick1958]

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@REO51ST wrote:

Welcome to the HP Support Community  @maverick1958

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

When talking to the HP rep ask them to escalate your service request.

Just to note:

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

REO

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Hi, REO

Thanks a lot for a prompt reply. I'll contact to HP Support. Hope they will help.

Vlad

[maverick1958]

Hi, Reo,

Problem solved. Guys from HP tech suport sent me SMC.bin file and instructions. It took 5 min to restore pass,

Thanks one more time.

Regards,

Vlad

[REO51ST]

Your very welcome @maverick1958

REO