cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
5 3 0 0
Message 1 of 5
179
Flag Post

BIOS problem - HP 15-af114AU Notebook bios messed up

HP Recommended
HP 15-af114AU Notebook(AMD Quad Core A8/ 4GB/ 1TB/ Win10)
Microsoft Windows 10 (64-bit)

My laptop HP 15-af114AU Notebook(AMD Quad Core A8/ 4GB/ 1TB/ Win10) bios is completely messed up Please refer attached boot image

 

Laptop is not recognising battery also

IMG-20200708-WA0004.jpg

 

Kindly support 

4 REPLIES 4
Highlighted
HP Support Agent
HP Support Agent
18,654 18,614 799 861
Message 2 of 5
Flag Post
HP Recommended

@SBM007

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

    Keyboard highlighting the key presses for BIOS recovery

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

    • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
18,654 18,614 799 861
Message 3 of 5
Flag Post
HP Recommended

@SBM007

Thank you for posting back. 

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 4 of 5
Flag Post
HP Recommended

Even after recovery from usb drive, it does not seem to be working for me. Starting issue still persists. Is there a way I can write the bios details manually by using hp dmi tool? Can you guide me with that please ?

 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
23,674 23,565 1,305 1,390
Message 5 of 5
Flag Post
HP Recommended

@SBM007

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation