BIOS problem - HP 15-af114AU Notebook bios messed up

[SBM007]

My laptop HP 15-af114AU Notebook(AMD Quad Core A8/ 4GB/ 1TB/ Win10) bios is completely messed up Please refer attached boot image

Laptop is not recognising battery also

 

Kindly support 

[Echo_Lake]

@SBM007

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Turn off the computer, and then connect the power cord.

2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

   

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

   • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

@SBM007

Thank you for posting back. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[SBM007]

Even after recovery from usb drive, it does not seem to be working for me. Starting issue still persists. Is there a way I can write the bios details manually by using hp dmi tool? Can you guide me with that please ?

[sandytechy20]

@SBM007

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.