• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended

Hello my laptop is stuck on hp logo am unable to enter the bios setup because of the stuck which I think when I press any bios setup key e.g F10 I’m receiving a message on the screen showing entering bios and doesn’t proceed to enter the bios I’ve tried the bios recovery ( windows +v/b) nothing happening… and the f11 which WiFi led key is turned on redo

it’s an elitebook 840 g5

1 REPLY 1
HP Recommended

Hi @Zanga_ 

  1. Perform a Hard Reset:

    • Disconnect all external devices and peripherals (e.g., USB drives, docking stations).
    • Turn off the laptop.
    • Unplug the AC adapter and remove the battery if it's removable.
    • Press and hold the power button for about 15 seconds to discharge any residual power.
    • Reinsert the battery and reconnect the AC adapter.
    • Power on the laptop and check if the issue persists.
  2. Try Entering BIOS Multiple Times:

    • Restart the laptop and repeatedly tap the Esc key as soon as you power it on until you see the Startup Menu. This sometimes provides access to other options.
    • From the Startup Menu, try pressing F10 to enter BIOS setup.
  3. BIOS Recovery:

    • If the BIOS is corrupted, you can attempt a BIOS recovery.
    • Turn off the laptop, and then press and hold the Windows key and the B key simultaneously. While holding these keys, press and hold the power button for two to three seconds, then release the power button but continue holding the keys.
    • If the BIOS recovery key combination doesn't work, try Windows + V as an alternative.
  4. Remove Non-Essential Hardware:

    • If possible, remove any non-essential hardware components, such as additional RAM or the hard drive, and try booting the system with only the essential components.
 HP Employee (posting in a personal volunteer capacity).
 Helpful answer? Tap Helpful "Yes"
 Issue solved? Mark Accept as Solution
Your feedback supports the community! 
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.