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‎07-16-2020 04:19 PM

HP Recommended
Product: HP Laptop 15-da0xxx
Operating System: Microsoft Windows 10 (32-bit)

Mi pantalla se bloquea de manera aleatoria, sucede muy seguido y no me permite realizar mis actividades. El teclado y el ratón dejan de funcionar y solo me queda forzarlo a reiniciarlo. No aparece ningúna pantalla o azul o algo así, simplemente es como si la imagen se congelara.

1 REPLY 1

‎07-16-2020 05:38 PM

HP Recommended

Hey YasminGuzman123 😁


Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
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