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HP Recommended
HP ENVY x360 Laptop - 15m-ed0023dx
Microsoft Windows 10 (64-bit)

Computer worked last night, this morning it would not function. I have tried all online available HP FORUM solutions, from the bios on a separate usb, windows plus b after power on (as well as windows plus v, just b, just v, esc, arrow up plus down plus esc and power)  f2 upon power, as well as f10/f12, ram removal, ram swap, ram reseat, ssd reseat, battery disconnect and power button discharge, ac adapter replacement, substitute, and even tried praying to no avail. The screen stays black on power up, caplock does 3 long two short flashes as well as the charger port light flashing, fan kicks on very silently for a few minutes at a time, but no screen function, no boot. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@DavidLee97 

 

Welcome to the HP support community.

 

I understand that you are getting no boot issue on your notebook, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@DavidLee97 

 

Welcome to the HP support community.

 

I understand that you are getting no boot issue on your notebook, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Unfortunately, the solution was to replace the motherboard, as the computer had completely failed. Thank you!

HP Recommended

@DavidLee97 

 

Yes replacing the motherboard should fix the issue.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.