BROKEN HINGE ON LAPTOP

[BLACKPOOL1]

THE HINGE ON THE RIGHT HAND SIDE OF MY LAPTOP WHEN CLOSING PICKS  UP THE CORNER OF THE KEY BOARD,I HAVE BEEN TOLD THAT IT NEEDS A NEW ONE BUT IT WILL NEED TO BE REPLACED AGAIN I ABOUT 6 WEEKS AS THIS IS A ON GOING PROBLEM WITH THIS MODEL CAN ANY ONE HELP PLEASE WITH WHAT I SHOULD DO IT IS ONLY JUST OVER A YEAR OLD ?

[Dragon-Fur]

@BLACKPOOL1 

Product introduced in mid-2018

You must do as you think is best, of course.

I think you want to have the computer repaired - at least at this point, you perhaps want to know what needs to be done to repair it. 

• I will submit a request that someone take a look.
• Please know that because our Community is not HP Technical Support, we are not a direct conduit to HP.
• Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP.
• When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 
• Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims.

Note to those reading:

• Please do not post any personal or case information here - we cannot make use of the data. 
• Posting personal information at a public site increases your risk from scammers.

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

References

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

Open website  HP World-Wide Support

 Select your region and follow the prompts

------------------------------------------------------------------------------------- 

USA / Canada

   Contact Official HP® Support | HP® Customer Support

Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

-------------------------------------------------------------------------------------

UK

For faster support, first submit information / case online: HP Customer Support UK

-------------------------------------------------------------------------------------

Option - HP Support is on Facebook!

HP on Facebook

READ – Be Informed – Be Aware

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Reminders

HP Support does not publicly post contact numbers.  Please submit your case online

• Provide all the requested information to submit your online case
• Explain the problem > Ask for help
• Submit the case
• After the case is submitted, Contact information for your area will be displayed on your screen
• Reminder:  Wait times can be long – HP Response centers are very busy.

• Use Device Serial Number to submit the case (do not post private information on the Community).
• Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
• HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
• HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 Maintenance and Service Guide

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook - 17-ca0003na