BSOD Win 10 faulty hardware corrupt page

[Sunnycoast]

Hi folks

Have had a BSOD faulty hardware corrupt page twice now in a week on this brand new Omen.

Occurs overnight and may be linked to an autimated scan by Malwarebytes but not sure. Will follow this u with Malwarebytes support separately.

Requires a hard restart.

I've tried all the solutons I found with no luck.

Disabled Fast startup

Ran memcheck - no errors

Ran SFC - no errors

Checked latest drivers and BIOS

Win 10 all up to date

Laptop runs fine all day without issue - just a lockup overnight.

No recent hardware or software changes since this started except I installed HP PC Hardware Diagnostics UEFI update and HP Connection Optimiser from the HP Support Assistant under the Action Log tab. I tried to find an uninstall in Windows for the Diagnostics piece but not listed and now in Action Log it says the update is no longer available.

I was able to unistall the Connection Optimiser.

Was this update posted by HP by error and now causing issues with my laptop ?

If so, how do I uninstall this update ?

[KrazyToad]

@Sunnycoast

Welcome to HP Community

I suggest you run a System Test to confirm the Hardware Functionality

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests,

Also download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Sunnycoast]

Hello

I did all that straight away when the issue started.

Did not resolve the issue.

Thanks though

[KrazyToad]

@Sunnycoast

Did you run the System Test? If all the Tests passed, then I suggest you perform a Reset

You can refer to this Link: https://support.hp.com/in-en/document/c04742289

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Sunnycoast]

A system reset ?

Seriously ?

Create a few days work for what appears to be an issue caused by two HP updates that can't be undone ?

HP PC Hardware Diagnostics UEFI update and HP Connection Optimiser from the HP Support Assistant under the Action Log tab. I tried to find an uninstall in Windows for the Diagnostics piece but not listed and now in Action Log it says the update is no longer available.

System runs fine almost all the time except a lockup early morning every few days. Fans both fully running.

Hard restart and system runs fine again.

[KrazyToad]

@Sunnycoast

Did you perform the System Test to confirm the Hardware Functionality? 

If all the Tests pass, try creating a New User Account and check how it goes

Else you can perform the Reset and keep me posted if the issue persists

[Sunnycoast]

Reinstalled Windows - BSODs

Created new profile - BSODs

System updated to Win 10 1903 - BDODs

Did mem check again- passed

Did HP UEFI check - passed

Did DFC /Scannow- passed

All updates applied by HP and Win 10

Uninstalled Antimalwarebytes - Windows Defender only installed.

BSODs continue. Every few days, irregularly. None at startup.

Support via messenger now looking into issue. They suggested motherboard or RAM replacement but they seem to be just guessing. Given this is the second exact same laptop with BSODs I suggest there is a faulty batch. I want a new laptop.

I returned the first one after a day on BSODs but persevered with the second one - my mistake. I should have returned it, asked for a credit and bought another brand.

Now I am faced with bit by bit hardware component replacement until it stops BSODs.

The laptop is faultless otherwise.....

[Sunnycoast]

The latest ones - different to others

Yesterday  - The computer has rebooted from a bugcheck. The bugcheck was: 0x000000f7 (0xffff8119d9aa77f3, 0x000005c524736e2b, 0xfffffa3adb8c91d4, 0x0000000000000000).

Three days ago - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x0000000000000008, 0xffffc600c3fd2190, 0xffffa285fc48afb0, 0xfffff8072767a7da)

Five days ago - no error message just BSOD and restart

Two weeks ago  - The computer has rebooted from a bugcheck. The bugcheck was: 0x000000f7 (0xffff8119d9aa77f3, 0x000005c524736e2b, 0xfffffa3adb8c91d4, 0x0000000000000000). 

Three weeks ago -  The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff8024a9e9820, 0xfffff4038e52f478, 0xfffff4038e52ecc0).

A few days prior that - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff8024a9e9820, 0xfffff4038e52f478, 0xfffff4038e52ecc0

Other fault messages popping up but not causing BSODs. TIWorker,exe failed a few times. Same with DTSAPO3Service.exe

[Sunnycoast]

Another BSOD.

Support contacted again.

Requested a second replacement.

Laptop now running slow. Did a DISM and DFC. Still running slow. No Windows Updates. No error events following reboot.

No detected virus or malware.

No memory errors. No hardware faults listed by UEFI test.

I've tried to persevere with this second laptop but clearly there is a batch issue with two faulty laptops from same supplier.

I am reluctant to do yet another clean Windows install.

[Arthur-c]

@Sunnycoast 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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