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schinks
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BSOD and CommRecovery stopped working

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HP ENVY x360 - 15t-bp100 CTO
Microsoft Windows 10 (64-bit)

My system gets a BSOD once or twice a day.  Sometimes it is BSOD, other times it's a black screen.  The reliability report shows "HPCommRecovery stopped working" around the time of the BSOD. 

 

I have minidumps and system info here.  3 minidumps, first 2 are normal run conditions.  The 3rd is running driver verification based on this .  I saw this post  and the recommendation is to uninstall HPCommRecovery, but I don't see that in Add\Remove Programs.

 

Screenshot 2020-12-13 130057.pngScreenshot 2020-12-13 125828.png

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The_Fossette
HP Support Agent
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@schinks

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting HPcomm recovery stopped working error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The HP Connection Optimizer is a background service that monitors the status of Ethernet, WiFi, and Broadband devices. It will try to recover the device if an error is detected. An obsolete or defective version of HPCommRecovery.exe can cause problems for your computer that can range from slowness to error messages such as these: CommRecovery has stopped working.

 

I recommend you uninstall the program following the below steps and check if it helps.

  1. Click the Windows Start Button. You find it in the lower-left corner of the taskbar.
  2. Type the word uninstall.
  3. Click Add or remove programs.
  4. Now locate CommRecovery in the list of displayed applications.
  5. Click the program, and then click Uninstall.

If you continue facing the issue, then download and install it from the below link.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100862.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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schinks
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CommRecovery is not in the list of programs in Add\Remove

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The_Fossette
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@schinks

 

Do you see HP connection manager or Connection optimizer? If no, then uninstall all the HP software and test.

 

Let me know how it goes.

 

Cheers!

The_Fossette
I am an HP Employee

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