BSOD and disk diag error

[ivymike]

I am regularly getting a blue screen of death error on my Windows 10 PC.  I ran a disk diag and got a warning error. Below is the diag log.  I would appreciate any help with this problem.

<?xml version="1.0" encoding="UTF-8"?>
<payload>
<element name="Application" type="Description" sequence-id="2">
<attribute name="a0" value="HPAdvSysDiag_System"/>
<attribute name="a1" value="6.3.2.0"/>
<attribute name="a2" value="2"/>
<attribute name="p1" value="02/08/2018"/>
<attribute name="p2" value="F.31"/>
<attribute name="p3" value="KBC Version 60.27"/>
<attribute name="p5" value=""/>
<attribute name="p15" value="2"/>
<attribute name="p16" value="0"/>
<attribute name="p17" value="0"/>
<attribute name="p20" value="00000001"/>
<attribute name="p4" value="1"/>
<attribute name="p500" value="0"/>
<attribute name="p501" value="1"/>
<attribute name="p502" value="FBYTE#3Q476b7K7N7R7WaBapaqauawbhbnbzcbdUdpdq.Mq"/>
<attribute name="p503" value=""/>
<attribute name="p530" value="0"/>
<attribute name="p531" value="0"/>
<attribute name="p550" value="002622101L2N"/>
<attribute name="p551" value="LITEON CV1-8B512-HP"/>
<attribute name="p21" value="00000001"/>
<attribute name="p0" value="2018-02-21 19:03:47"/>
<attribute name="p10" value="0"/>
<attribute name="p12" value="L"/>
<attribute name="z65" value="1"/>
<attribute name="z66" value="1"/>
<attribute name="Z67" value="1"/>
<attribute name="z70" value="0"/>
<attribute name="z71" value="E1A"/>
<attribute name="z72" value="DA5"/>
<attribute name="z73" value="DA5"/>
<attribute name="z74" value="1"/>
<attribute name="z75" value="7"/>
<attribute name="z76" value="18"/>
<attribute name="z77" value="2D1E"/>
<attribute name="z78" value="0"/>
<attribute name="z79" value="2D1E"/>
<attribute name="z80" value="E0"/>
<attribute name="z81" value="110C"/>
<attribute name="z82" value="110B"/>
<attribute name="z83" value="1106"/>
<attribute name="z84" value="0"/>
<attribute name="z85" value="00249 04/17/2016"/>
<attribute name="z86" value="333-42-50"/>
<attribute name="z87" value="6FRJKN2GW267V4"/>
<attribute name="z88" value="3"/>
<attribute name="z89" value="3"/>
<attribute name="z90" value="1"/>
<attribute name="z91" value="1"/>
<attribute name="z92" value="1"/>
<attribute name="z94" value="0"/>
<attribute name="z95" value="60"/>
<attribute name="z96" value="0"/>
<attribute name="z97" value="0"/>
<attribute name="z98" value="1"/>
<attribute name="z99" value="1"/>
<attribute name="z100" value="1"/>
<attribute name="z101" value="3E8"/>
<attribute name="d1" value="17"/>
<attribute name="d14" value="E1"/>
<attribute name="d11" value="B1"/>
<attribute name="d4" value="45"/>
<attribute name="d5" value="57"/>
<attribute name="d7" value="77"/>
<attribute name="a4" value="00.00.00.51"/>
<attribute name="d0" value="7"/>
</element>
</payload>

[The_Fossette · Accepted solution]

@ivymike,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are getting blue screen errors.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2xpIYBR

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[ivymike]

After a few attempts, I was able to figure out how to do a hard reset on my laptop.  After doing that, I reran the extensive disk diag and didn't get any errors.  It seems to be working now.

In answer to your questions, my problems started after I did a BIOS upgrade from F.29 to F.31 about a week ago.

Thanks for the help.

[The_Fossette]

@ivymike,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!

[ivymike]

I'm getting the same behavior as before; my PC is repeatedly getting BSODs and diagnostic errors.  Hard resetting the machine is no longer resolving the problem.  Please help.