BSOD then Hard drive not found

[nclee17]

My less than 3 months old envy 13-aq1011nf was installing Visual Studio and frozen in the middle. There was a blue screen of death followed with an attempt to reboot, which told me boot device not found. After all diagnostic tests, with working "memory" but no hard drive.

I'm extremely disappointed and desperate at the point with an intensive course that requires me to have a laptop to code. Any day missed is equivalent of 2 weeks of lecture at bachelor level. I'm towards the end of the course and preparing for my final project and this happened. Reading on the online reviews and my past experience with HP seems that it will take forever (to send in for them to repair etc, which by then I'd fail my education already). I want to highlight the struggle I had when I reported the rubber strip on the button of the laptop already came off within a week.

I want a solution asap, this is giving me anxiety attacks.

[Echo_Lake]

@nclee17

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.