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CajunVal
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Battery quit charging, but computer worked OK on a/c. Removed battery. Laptop wouldn't power on.

Omen 15t ax-200
Microsoft Windows 10 (64-bit)

Battery became swollen and quit charging.  Worked fine on a/c.  Disassembled and removed battery.  Assembled and  laptop would not power on.  Bought new battery and installed.  Laptop still does not power on.  There is a white led next to the power jack that lights otherwise nothing.

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HP Support Agent
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Battery quit charging, but computer worked OK on a/c. Removed battery. Laptop wouldn't power on.

@CajunVal Welcome to HP Community!

 

I understand that the laptop will not turn on.

 

Please provide the part number of the new battery you have installed on your computer.

 

 Please perform the hard reset, BIOS reset and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please perform the battery test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

let me know how that pans out,


And the answer to the above question will help me, help you!


Keep me posted, and if any of the above questionnaires helped resolve the issue, 


Mark this post as an "Accepted Solution".
Good luck.

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