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- HP Community
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- Notebook Boot and Lockup
- Being asked to enter administrator or power on password, but...

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10-11-2020 03:59 PM
When I power on my laptop, it goes directly to a screen that says enter administrator password or power password. I don't have one. When I press return 3 times, I get a system disabled message with code 74022906. I have tried turning off the device and turning it back on again and pressing esc several times to bypass the screen, but it doesn't work. Please help.
10-12-2020 01:00 PM
That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.
Passwords simply can NOT be recovered; instead, they have to be reset.
We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
I am a volunteer and I do not work for, nor represent, HP