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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Bios Admin Password
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05-17-2021 11:52 AM
Greetings and Salutations
I purchased a hp elitebook 2570p and i was going to update my drivers including my bios then it prompts me the bios password... and i dont have the password... and i am trying to somehow reset or just disable the bios password.
any recomendations would be appreciated
Solved! Go to Solution.
Accepted Solutions
05-17-2021 06:26 PM
If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.
We are not permitted to assist in resetting passwords due to HP Policy.
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BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC
If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.
I am a volunteer and I do not work for, nor represent, HP
05-17-2021 06:26 PM
If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.
We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC
If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.
I am a volunteer and I do not work for, nor represent, HP
05-17-2021 06:32 PM
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
Regards,
MarcusC
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