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Locked

‎08-19-2017 12:54 PM

HP Recommended
Product: probook 4545s
Operating System: Microsoft Windows 10 (32-bit) 
Blocked BIOS requires administrator password

serial 2CE2471RHV
product C1N29EA#ACB
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2017 01:01 PM

HP Recommended

@sparrow11213

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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3 REPLIES 3

‎08-19-2017 01:01 PM

HP Recommended

@sparrow11213

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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‎08-19-2017 01:01 PM

HP Recommended

Only HP technical support can help you. Or replacing the BIOS chip on the motherboard. @REO51ST can probably help with this.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎08-19-2017 01:02 PM

HP Recommended

Oops, I see @REO51ST was actually posting at same time I was tagging him to respond. 🙂

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