• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-17-2024 07:12 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi,

I have an HP 245 G9 laptop that was given to me by my school for my studies and when I turned it on yesterday, it wouldn't boot up. I have a black screen which says that the BIOS is corrupted and that it would recover automatically when rebooting the laptop but it still displays a message saying that it can't find the files or they are corrupted.

 

I followed the instructions to create a USB  flash recovery discc but even that procedure doesn't seem to work (holding both WINDOW KEY + B + POWER BUTTON). It seems that there's no procedure to recover from a BIOS failure (corruption...) if your laptop has HP Sure Start enabled.

 

Is there no other way to fix this issue ? is the motherboard dead ?

 

Thanks

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.