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Faberv
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Bios non parte

Laptop 15bs199nl
Microsoft Windows 10 (64-bit)

Il PC si accende, si avvia ventola e prova a partire disco rigido ma subito lampeggiano LED (5 lenti 3 veloci). Vista la codifica sul sito hp e fatti i test possibili senza però aprirlo. Nessun risultato. Cosa potrebbe essere? Grazie 

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@Faberv

 

 Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Gemeinschaft
Spanish: HP Comunidad
French: HP Communauté
Portuguese: HP Comunidade
Chinese: HP 社区
Korean: HP 커뮤니티


Thank you for your understanding

I work on behalf of HP
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Faberv
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I hope to choice right terms in English. Laptop switch on and disk tries to start but no bios or windows. Video is full black with no background lights. Immediately at start caps led bright: four long and three quick. I have seen hp support for this and I have made all that suggested. I haven't opened the cover to move disk or ram. This happened immediately after the end of one year guarantee..... What can I do? Thank for replies and for  using an easy English in answers 

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@Faberv

 

This is a Hardware issue. I suggest you contact HP Support for Service Options.

 

Since the Warranty expired, there will be charges for the repair

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Faberv
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I choose an HP product because several years ago I had a problem solved in short time with  your assistence center. I remember that my problem was born 3 days after the end of your guarantee. I am surprised in discovering today that there are no ways to have address for a phisycal assistance center in Rome. I called your number in Serbia but they can only give solutions for software and hardware as in your site. Is it possible up today I'm obliged only  to pay your service  for reparing? I think someone shuld be free to choice!

 

 

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