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Locked

‎02-11-2024 09:28 AM

HP Recommended
Product: elitebook 855g8
Operating System: Microsoft Windows 11

I bought an elitebook 855 secondhand. 
I was not satisfied with the windows 11 installed on it and I wanted to roll back to factory settings via bios or install a more familiar windows 10.
But when I turned to the Bios, I was surprised that there is a password there and now I can't get into the bios to reinstall Windows. I bought a laptop via Facebook a few months ago and I can't find or remember who exactly I bought it from.
What should I do now and how can I remove the password from the Bios and is it possible?

Category:
1 REPLY 1

‎02-12-2024 03:56 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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