• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-10-2020 10:12 AM

HP Recommended
Product: HP EliteBook x360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

Trying tu upgrade BIOS as suggested by HP Support Assistant software but sysem asks for a forgotten BIOS password to do that.

 

Already contacted with HP support in Spain, answer has been "you have to replace the entire motherboard"

 

I'ts hard to believe tha answer above, thats the reason that I'm posting here, hopefully someone in HP will understand that the answer above will prevent to buy HP laptops by their costumers.

 

Find below the link to a previous thread closed by an admin without provinding any answer and suggesting to contact HP local support wich I've already done as stated in the thread.

 

Let me add that this is a laptop still in guarantee period.

 

 

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Bios-password-forgotten-HP-EliteBook-x360-103...

 

Thanks in advance for your support

Cesc

 

 

1 REPLY 1

‎11-10-2020 11:57 AM

HP Recommended

Hi CescGS

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.