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‎03-11-2018 08:00 AM - last edited on ‎03-13-2018 10:18 AM by Retired

HP Recommended
Product: ProBook 5330m
Operating System: Microsoft Windows 7 (64-bit)

Resetting the administrator password in the BIOS? Nobody remembers the password on this machine. Help !!! you need the SMC.bin file. Thank you in advance!

Serial Number: [edited]

Product number: QC972EP # ABB

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2018 08:04 AM

HP Recommended

Hi,

 

You'll need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

You can contact HP Business Support in your country via

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

or

 

https://support.hp.com/us-en/contact-hp

 

Regards,

 

DP-K

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Windows Insider MVP

View solution in original post

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9 REPLIES 9

‎03-11-2018 08:04 AM

HP Recommended

Hi,

 

You'll need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

You can contact HP Business Support in your country via

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

or

 

https://support.hp.com/us-en/contact-hp

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎03-11-2018 08:08 AM

HP Recommended

I'm understood, thank you

 

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‎03-11-2018 08:12 AM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎03-11-2018 08:22 AM

HP Recommended

I'm from latvia. Our support team does not work today:Crying:

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‎03-11-2018 08:31 AM

HP Recommended

Oh, and yours is just not working today.:generic:

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‎03-11-2018 08:34 AM

HP Recommended

Hi,

 

Unfortunately, you'll need to wait until Monday morning to speak to business support.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎03-11-2018 08:37 AM

HP Recommended

OK thanks

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‎03-13-2018 10:12 AM

HP Recommended

contacted the support team, could not help:smileysad:

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‎03-13-2018 10:14 AM

HP Recommended

Contact nearest authorized service provider.

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