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Locked

‎06-06-2019 08:40 AM - edited ‎06-06-2019 09:41 AM

HP Recommended
Product: hp envy m7 notebook
Operating System: Microsoft Windows 10 (64-bit)

product: HP ENVY M7-u109dx  

OS: WINDOWS 10 64bit

 

I could not enter the bios of my HP laptop (product above) because i cannot remember the Bios password. The system was locked up as a result of trying different passwords.

I received the following message on screen.

SYSTEM DISABLED

[ i   85085505 ]

Pease help me solve this...

2 REPLIES 2

‎06-06-2019 08:44 AM

HP Recommended

Hello @Geocud 

 

Welcome to the HP Support Community.

 

A TKB artcile exists on such issues - you may want to check it out >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/I-forgot-my-password-Can-HP-help-me-reset-it/...

 

HP can remove BIOS and power on passwords via a service of the computer. You can contact HP Support to set this up. Options vary depending on location and warranty status (Service fee may apply). You will have to  contact HP Support  for assistance on removing the password.

 

Here is how to reach to HP:

 

>> https://support.hp.com/us-en/contact-hp

>> African countryes  - you may call  >> https://www8.hp.com/emea_africa/en/contact-hp/phone-assist.html

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎06-07-2019 07:14 AM

HP Recommended

Thanks for the attempt but this didnt solve my problem....

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