I forgot my password. Can HP help me reset it ?
The answer of this question depends on the account type you have:
# In Windows XP, Windows Vista and Windows 7 there are only local accounts - everything is stored only in the computer
# In Windows 8/8.1 and Windows 10, in addition to the local accounts there are also online account known as Microsoft connected accounts. Users are able to choose what kind of account to use during the initial computer setup or after that.
Reset the Microsoft connected account password
HP recommends using a Microsoft connected account (MSA) to log in to Windows. With a Microsoft connected account you log into Windows using your email address and the password can be reset using a different device at any time. You do not need a Microsoft, Outlook or Hotmail email address to set up a connected account. Any email address will work.
To reset your password for an MSA account follow these steps:
- Open an Internet browser and navigate to the Microsoft Reset your password Web page: https://account.live.com/password/reset
- Select I forgot my password, and then click Reset your password.
- Follow the on-screen instructions to reset your password.
When the password is reset, you will be able to use your Microsoft account with the new password to sign in to Windows 10 and Windows 8. Make sure your computer is restarted and then connected to the Internet before you attempt to sign in.
For more information about recovering your Microsoft account password see:
Reset a local user account password in Windows (all versions)
If you are using a local user account HP cannot recover or reset your password if it is lost or forgotten.
In order to avoid future inconveniences, HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and can’t remember your password, you will be directed by HP support to perform a full recovery to original factory conditions and will lose any data that was not backed up to an external location.
- Create a password reset disk
To complete these steps, you'll need removable media (a USB flash drive).
- Insert your removable media.
- Open User Accounts by clicking theStart button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
- In the left pane, clickCreate a password reset disk, and then follow the instructions. Make sure you store the password reset disk in a safe place.
- Reset your password using the password reset disk
If you enter the wrong password when you attempt to log on, Windows displays a message that the password is incorrect.
- Click OK to close the message.
- Click Reset password, and then insert your password reset disk or USB flash drive.
- Follow the steps in the Password Reset wizard to create a new password.
- Log on with the new password. If you forget your password again, you can use the same password reset disk. You don't need to make a new one.
For more options for recovering your local account password see
Information about other password types
Power On / BIOS Password
HP does not capture or retain any BIOS password data, so HP cannot recover your local BIOS or power-on password.
Notebooks, Desktop all-in-ones and tablets - HP can remove BIOS and power on passwords via a service of the computer. You can contact HP Support to set this up. Options vary depending on location and warranty status (Service fee may apply).
Desktop PCs - There are jumpers on the system board that are designed to remove BIOS and power on passwords. Search for the specifications documentation on your PC. Find the document outlining the system or motherboard to locate CMOS and or password jumpers.
See the Microsoft Account Security site.
All Other Web site or Applications
Contact the website or application developer